1. The existing India Passport Application Centre in New York, which is operated by M/s BLS International Services Limited [Address: 28 West 30th Street, Suite 202, New York, 10001 ] will close operations on 6th May 2016 (Friday).

2. With effect from 9 May 2016 (Monday), Consulate General of India, New York will accept Indian passport applications through the new India Passport Application Centre (IPAC) in New York, which will be operated by M/s Cox and Kings Global Services. A service fee of US$ 19.95 (inclusive of all taxes) per application will be charged at the IPAC in addition to applicable passport fee.

Details of new IPAC in New York

M/s Cox and Kings Global Services (CKGS)
5th floor, 336 West, 37th Street, New York 10018
Website: http://www.passport.in.ckgs.us

Call Center: 213 213 5019 (OPEN Monday-Friday 9 AM to 6 PM EST)

Email: passportusa@ckgs.com

* CKGS website containing contact details including telephone and Email will be operational with effect from 2 May 2016 (Monday).

Timings

Monday to Friday except holidays

Submission of passport applications: 0900 hrs. - 1530 hrs.
Collection of processed passports: 1530 hrs. - 1800 hrs.
Call Centre and Information Desk: 0900 hrs. - 1900 hrs.

3. Transition Arrangements: During the transition of outsourcing services from M/s BLS International Services Limited (BLS) to M/s Cox and Kings Global Services(CKGS), acceptance of passport applications and return of processed passports will be handled as follows:

• BLS will not accept any postal application after 22 April 2016 (Friday). Only postal applications post-marked on or before 22 April 2016 will be accepted by BLS.
• BLS will not accept regular walk-in/appointment applications after 29 April 2016 (Friday).
• BLS will only accept Tatkal walk-in/appointment applications from 2 May 2016 (Monday) to 6 May 2016 (Friday), approval for which has already been conveyed by the Consulate through e-mail.

4. Return of processed passports: Renewed passports for all passport applications accepted by BLS will be returned to applicants by BLS through walk-in collection or through postal dispatch, where the applicant has chosen for postal delivery. For passport applications under processing at the Consulate during the transition period, renewed passports will be returned to the applicants by the Consulate General of India, New York. Applicants are advised to check tracking status of their applications on BLS website. BLS will also inform all those applicants by email whose renewed passports will be returned directly by the Consulate. In such cases, renewed passports will be available for walk-in collection at the Consulate [3 East, 64 Street, New York 10065] or will be dispatched by post, where the applicant has chosen for postal delivery.

5. All applicants who have submitted their passport applications to BLS IPAC are advised to check status of their application on the BLS website and make immediate arrangements to pick up their renewed passports from BLS, if they are now available at the BLS IPAC.

6. In order to avoid any inconvenience, applicants who are not in immediate need for renewal of their passports are advised to submit their passport applications to the new IPAC on or after 9 May 2016 (Monday). However, applicants may take care that their postal applications do not reach CKGS IPAC before 9 May 2016.

7. For further information / clarification, applicants may send an email to the Consulate at <helpline@indiacgny.org>