Information regarding Complaints and Queries Consular Services

Information regarding Complaints and Queries

IMPORTANT NOTICE ON PASSPORT/VISA/OCI/PIO RENUNCIATION OF CITIZENSHIP SERVICES QUERIES/ COMPLAINTS.

Please Note: All Applications for Passport, Visa, OCI & Renunciation Certificate must be sent to the CKGS Centers at New York .

IMPORTANT NOTICE ON PASSPORT SERVICES QUERIES / COMPLAINTS Please note that processing of Passport applications has been outsourced to M/s Cox and Kings Global Services (CKGS) w.e.f. May 2016. If you wish to seek any information regarding these services, or if you wish to ascertain status of processing of your application, or if you have any complaints/suggestions regarding the service, you must contact M/s Cox and Kings Global Services (CKGS) at: www.passport.in.ckgs.us in case of Passports and www.in.ckgs.us in case of Visa/OCI/Renunciation

Consulate will not reply to any email or telephone enquiry on the services unless the services are delayed as follows:

1) For Passport Services: Do not enquire with the Consulate unless the service is delayed by more than 10 working days from the date of submission of all necessary documents at CKGS Application Center.

2) For Visa Services: Do not enquire with the Consulate unless the service is delayed by more than 10 working days from the date of submission of all necessary documents CKGS Application Center.

3) For OCI Card Services: Do not enquire with Consulate unless the service is delayed by more than 50 working days from the date of submission of all necessary documents at CKGS Application Center.

4) For Renunciation of Citizenship Services: Do not enquire with the consulate unless the service is delayed by more than 10 working days from the date of submission of all necessary documents at CKGS Application Center.

5) For Miscellaneous Services (submitted at the Consulate General of India directly): Do not enquire with the consulate unless the service is delayed by more than 10 working days from the date of submission of all necessary documents at the Consulate.

Please provide us with full name, date of birth, passport number, contact number/email and the application reference ID/ receipt number to enable us to further assist you.